Zendesk

Account Setup

Follow the below steps to install Zendesk

1. Navigate to the URL: www.zendesk.com
2. For testing purposes, select Free trial
3. Sign in with a valid Google, Microsoft OR work Email account. Click Next
4. Provide the company name and the number of employees. Click Next
5. Provide a valid phone number. Click Next
6. Provide a valid domain name. Click Next
7. The account is set up successfully and an Email is sent to the provided ID. Click on the link in the Email to activate the account 

API Settings

1. Navigate to the URL provided in the Email
2. Provide a suitable user name and password to create the account
3. Click Skip Setup to display the home page
4. Navigate to Settings > CHANNELS > API
5. Accept the License Agreement and click Get Started
6. Set Password Access and Token Access under settings to Enabled

Add API Token (Optional)

1. Click + in Active API Tokens column under settings to add API token
2. Copy the created API Token value. Click Save

Zendesk Configuration on CMS

1. Log in to CMS as a Super Admin user
2. Navigate to Administration > Configurations in the left navigation pane
3. Expand Ticket System Settings
4. Provide the Ticket System (Only Zendesk is supported currently), Subdomain, Username and Authentication Type (Password/Token). Click SAVE